Terms of use

1. What Kaumô is

Kaumô is a chat moderation service for live streams. You connect your Twitch or Kick channel, write your chat rules, and Kaumô uses artificial intelligence to estimate whether each message breaks a rule. Following the punishment ladder you set up, it deletes the message, warns, times out or bans, or sends the case to your moderators' review queue.

Every channel starts in watch-only mode: Kaumô shows what it would do, without punishing anyone, until you turn moderation on.

2. Who can use it

You must be at least 18 years old and able to enter into a contract. If you use Kaumô on behalf of a company, agency or another person, you confirm you have authority to accept these Terms for them.

You may only connect channels that are yours or that you are authorized to manage.

3. Your account and your team

• Provide accurate information and keep your email up to date: that is where we send notices about your account, allowance and billing.
• Keep your password safe. You are responsible for what happens in your account, including actions by people you invite.
• The workspace owner can invite moderators and admins. They see the channel's activity and can review, apply and undo actions according to their role.
• Tell us at contact@kaumo.app if you notice unauthorized use.

4. Connecting Twitch and Kick

Kaumô acts on your channel through each platform's official authorization (OAuth). By connecting, you authorize us to read chat messages and to delete messages, warn, time out and ban on your behalf, within the permissions shown on the authorization screen.

You can revoke this access at any time, from the dashboard or from the platform itself. Without it, Kaumô stops moderating the channel.

You remain bound by the terms and guidelines of Twitch and Kick. Kaumô is not affiliated with, sponsored by or endorsed by those platforms.

5. How moderation works and the limits of AI

The AI returns a probability, not a certainty. It can punish a harmless message or miss one that breaks your rules. That is why Kaumô offers watch-only mode, the review queue, sensitivity thresholds and an undo button.

• The rules, the punishment ladder, the lists and the decision to turn moderation on are yours. You are responsible for their effect on your channel.
• Kaumô does not guarantee that all unwanted content will be removed, or that no legitimate content will be affected.
• Kaumô is a support tool. It does not replace your moderator team or the platforms' own safety features.
• When the allowance runs out on the Free plan, or the spending cap is reached on paid plans, AI checking stops until the period rolls over and chat is protected only by the blocked terms you have set.

6. Acceptable use

You agree not to:

• use Kaumô to unlawfully discriminate against, harass or silence people, or for any illegal purpose;
• connect channels without the owner's authorization;
• try to get around plan limits, message counting or security measures;
• reverse engineer, copy or resell the service without written permission;
• deliberately overload the infrastructure or use Kaumô to test third parties' security;
• send Kaumô, in rules, lists or assistant conversations, content you have no right to share.

7. Plans, allowance and billing

Current plans, prices, allowances and limits are shown on the pricing page and in the dashboard. You are charged in the currency chosen at sign-up.

• Allowance: each plan includes a number of chat messages per month. Every message that reaches Kaumô on connected channels counts, including the ones that never need to go to the AI.
• Overage: on paid plans, messages beyond the allowance are billed per thousand at the price shown on the plan, always monthly (including on yearly plans). You can set a spending cap for overage; once it is reached, AI checking stops until the period rolls over. With no cap set, overage has no limit.
• Notices: we email the workspace owner when usage reaches 80% and 100% of the monthly allowance.
• Free trial: your first paid subscription comes with a 14-day trial. We ask for a card up front and the first charge happens when the trial ends, unless you cancel before then. We email you before charging.
• Renewal: the subscription renews automatically every month or year until you cancel.
• Changing plans: you can do it in the dashboard at any time. The difference for the current period is charged or credited pro rata.
• Payment: processed by Stripe. We never have access to your full card details. If a payment fails and is not resolved, the workspace returns to the Free plan.
• Taxes: prices may be increased by applicable taxes, shown before you confirm.
• Price changes: we may change prices and allowances. For existing subscribers, the change applies from the next renewal, with at least 30 days' notice by email.

8. Cancellation, withdrawal and refunds

• You can cancel at any time from the dashboard (Plan → Card, invoices and cancellation). The paid plan stays active until the end of the period already paid for, and then the workspace returns to Free.
• Right of withdrawal: if you are a consumer in Brazil, you may withdraw from the purchase within 7 calendar days of the plan's first charge and receive a full refund (article 49 of the Brazilian Consumer Protection Code). Just ask by email within that period. If the consumer law of your country gives you a longer or broader right, that right applies.
• Otherwise, there are no pro rata refunds for the current period or for overage already used, except where the law requires it.
• To delete your account and workspace data, write to contact@kaumo.app.

9. Your data and your content

The rules, lists and settings you create are yours. You grant us a limited license to store and process them solely to provide the service.

For chat messages and the data of people taking part in chat, you are the controller and Kaumô is the processor, under the Brazilian General Data Protection Law (LGPD) and equivalent laws. We process that data following your instructions, which are your dashboard settings, and as described in the Privacy policy, which is part of these Terms.

It is up to you to tell your community that chat is moderated with the help of an automated tool, where the law or platform rules require it.

10. Intellectual property

Kaumô, the brand, the website, the dashboard, the code and the copy belong to us or to our licensors. These Terms only give you the right to use the service while your account is active and transfer no ownership.

If you send us suggestions, we may use them with no obligation to pay or credit you.

11. Third-party services

Kaumô depends on third-party services, including Twitch, Kick, Stripe, artificial intelligence providers and hosting providers. Changes, limits or outages in those services can affect Kaumô, and we are not liable for failures outside our control.

12. Availability and changes to the service

We work to keep Kaumô online and fast, but the service is provided with no guarantee of uninterrupted availability. There may be maintenance, delays or failures, including during a stream.

We may change, add or remove features. If a change materially reduces what your paid plan offers, we will give you advance notice and you may cancel.

13. Warranties and limitation of liability

To the extent permitted by law, Kaumô is provided “as is”. We are not liable for lost profits, loss of audience, revenue or data, or for indirect damages arising from the use of, or inability to use, the service, including moderation decisions made on the basis of your rules.

Our total liability, for any cause, is limited to the amount you paid Kaumô in the 12 months before the event.

Nothing in these Terms excludes or limits rights the law guarantees to consumers, or liability for willful misconduct or gross negligence.

14. Suspension and termination

We may suspend or close an account for breach of these Terms, for use that puts the service or third parties at risk, where the law requires it, or for non-payment. Whenever possible, we will warn you first and give you time to fix the problem.

On termination, Kaumô stops moderating the channels and data is handled as described in the Privacy policy.

15. Changes to these Terms

We may update these Terms. We will announce material changes by email or in the dashboard at least 30 days in advance. If you keep using Kaumô after the new version takes effect, it applies to you. If you do not agree, cancel before that date.

16. Governing law and jurisdiction

These Terms are governed by the laws of Brazil. If you are a consumer, the courts of your place of residence have jurisdiction. Otherwise, the courts where the operator of Kaumô is headquartered have jurisdiction.

17. Contact

Questions about these Terms: contact@kaumo.app.